Privacy Policy

Last updated: April 2026

Madeira Collections, a brand under the Vijaya Group, is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and share your information when you visit or make a purchase from madeiracollections.com.

Information We Collect

We collect information you provide directly to us, including:

  • Personal identifiers: name, email address, phone number, delivery address.
  • Payment information: billing address and payment details (processed securely through our payment gateway — we do not store card numbers).
  • Order information: products ordered, order history, and communications with us.
  • Device and usage data: IP address, browser type, pages visited, and time spent, collected automatically via cookies and analytics tools.

How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders, and send order confirmations and updates.
  • Respond to enquiries, returns, or customer service requests.
  • Send promotional communications, offers, and newsletters (only with your consent).
  • Improve our website, products, and overall shopping experience.
  • Comply with legal obligations and prevent fraudulent transactions.

Sharing Your Information

We do not sell, trade, or rent your personal data to third parties. We may share your information only in the following circumstances:

  • Logistics partners: courier and shipping companies require your name and delivery address to fulfil orders.
  • Payment processors: secure third-party gateways handle payment data on our behalf.
  • Legal compliance: where required by law, court order, or government authority.

Cookies

Our website uses cookies to enhance your browsing experience, remember preferences, and analyse traffic. You may control cookie settings through your browser. Disabling cookies may affect some website functionality.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Order records are typically retained for a minimum of 3 years for accounting and legal purposes.

Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data, subject to legal obligations.
  • Opt out of marketing communications at any time.

To exercise any of these rights, please contact us through our Contact page

Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, or loss. However, no internet transmission is entirely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. We encourage you to review this policy periodically.